At FreeSpirit Online, we value your trust and want you to feel confident when choosing our knitting guides and learning materials. We understand that purchasing digital products can sometimes raise questions, and for that reason we have developed a clear and transparent Refund and Returns Policy. Our goal is to balance fairness to our customers with the nature of digital goods, which are delivered instantly and cannot be physically returned.
Nature of Our Products
All items offered on our website — including knitting guides, step-by-step tutorials, video lessons, and supporting materials — are digital products. After purchase, they are delivered electronically in the form of downloadable files (PDF, JPEG, video links) or direct online access. Because of this, once a product is accessed or downloaded, it is considered fully delivered and non-returnable.
Eligibility for Refunds
We want every customer to be satisfied, and we will carefully review each case individually. Refunds may be considered under the following circumstances:
- Duplicate purchase: If you accidentally bought the same guide more than once.
- Technical issues: If you are unable to download, access, or open the guide due to a fault on our side (file errors, broken links, etc.).
- Incorrect product: If the wrong guide was delivered to you due to a system error.
Refunds cannot be provided once the product has been downloaded, accessed, or used, except in cases of technical problems or delivery errors.
Exchanges
We understand that sometimes you may choose the wrong guide by mistake. If the product has not yet been accessed or downloaded, we will gladly exchange it for another guide of equal value. In cases where the chosen guide has already been downloaded, an exchange may not be possible.
Timeframe for Requests
- Refund or exchange requests must be submitted within 7 calendar days of purchase.
- Requests made after this period may not be eligible.
How to Request a Refund or Exchange
To request a refund or exchange, please contact us by email at info@freespirit-o-line.space with the following details:
- Your full name.
- Order number.
- The product(s) purchased.
- A short description of the issue.
Our support team will review your request and reply within 2–3 business days. If your request is approved, the refund will be processed automatically to your original method of payment. Depending on your payment provider, it may take 5–10 business days for the amount to appear on your account.
Important Notes
- Refunds are not issued simply due to a change of mind after the product has been downloaded.
- Once access is granted, the product is considered delivered and used.
- We reserve the right to refuse refund requests that do not meet the above conditions or appear to be abusive.
- Our policy is designed to ensure fairness and transparency for both our learners and our creators.
Our Commitment to You
We want you to feel supported and secure when purchasing from FreeSpirit Online. If you encounter any issues with your knitting guides, please reach out to us. Our team is here to assist you with technical difficulties, guide selection, and general learning support — because your positive experience matters most to us.